»IT Outsourcing«
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Get a problem? Outsource it here. Rent-A-Pro.COM business service marketplace, where you can post your own project free and receive bids from a global pool of knowledge workers and service providers. rent-a-pro.com... rent-a-pro.com... posted by lionel |
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| in-my-opinion.orgTechnology, Computers, Science, InternetComputers and InternetIT Outsourcing |
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 its the first spammer of IMO unless you have deleteed them faster than we can see knn...kill the spammer posted by Agent Zero |
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 Agent Zero: its the first spammer of IMO Nah the first spammer was IMO → Easy Money posted by knn |
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i even posted in that thread...you would think i would remember that but icant remember over 2000 posts posted by Agent Zero |
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 Ok, something for potential debate... How do you guys feel about IT/customer service outsourcing to another country from which the product/service is sold? i.e. Indian call centers for US businesses only selling in the US, or programming jobs going to India from the US for US products Obviously this is done on one level because it's alot cheaper to do this. But is it actually better? Why doesn't everyone do it if it's so great? posted by volonteshiva |
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 i have thought about this (as i am sure a lot of others have) because of my job. i am head tech and systems admin. i am lucky because i work for just a small local isp. we arent huge by any means, only about 6,000 customers. we operate in a small area in east texas. part of our selling point is the fact that we have local, live tech support over the phone (that you don't have to be put on hold and wait 30 minutes for), and our customers have the option to bring in their computers for us to look at with no additional charge...most of the time. the people here love that. considering it is a small town (pop: 30,000) and they are real...whats the word...locally focused so to speak. in fact today during lunch i saw a customer who made it a point to come over to my table and thank me for the work i did on his computer (which consisted of me putting in the CORRECT password, it amazes me how many people get "invalid username/password" and freak out). we get calls all the time from people who arent our customers wanting help because they don't want to be put on hold or deal with someone that they "caint understaind." (southern drawl haha) we have to turn them away and a lot of them end up switching to us. but, i am afraid that i do not like the idea of outsourcing. i have had to deal with that before, and maybe i was just lucky to have someone on the phone who didn't speak very clear english or understand what i was needing. every time i tried to say, "yes i already tried that, it didn't work, that is why i am calling you" it didn't seem to click with the guy. i am sure others have experienced this and feel the same way. as far as is it better, that depends on which side you are looking at it. to the corporations, it is better because it costs less. to the consumer, they may not like it as much. corporations are out to make money, more money, and spend as little as they can. this helps them achieve that. (look at the clothing industry) customer satisfaction no longer seems to be worth much to many huge companies. only when it starts to lose money for them do they worry about it. example: problems arent fixed until a certain number of customers complain about the same problem or threaten to leave and go to another company. instead of making it so that there are no problems or complaints in the first place. its great that it creates jobs for many people, don't get me wrong. but there are people here who would love those jobs as well. wages don't go down, they go up. if a company can, instead of paying higher wages, pay less to have a job done they will. maybe this field will become your typical "mcdonalds cashier" type job in which you have to get paid minimum wage to work in it, since there are people in other places willing to work for less money, in order to be competitive. meh, just my thoughts. posted by allone |
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allone: wages don't go down, they go up. if a company can, instead of paying higher wages, pay less to have a job done they will. maybe this field will become your typical "mcdonalds cashier" type job in which you have to get paid minimum wage to work in it, since there are people in other places willing to work for less money, in order to be competitive. I think it's also an issue of quality vs quantity. Companies often want more customers, more money, more more more over providing the best quality and service to each customer. posted by volonteshiva |
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 Look, it's simple question: Do you want that DVD player for 35$? Do you want that cheap software for a few bucks? Only possible with outsourcing. The problems are taxes however. No US company wants to outsource because it likes the Indians so much. Lower the taxes to 5% or so, reward the companies that don't outsource, abolish the IRS and your economy will boom. posted by knn |
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knn: Look, it's simple question:
Do you want that DVD player for 35$? Actually I don't. For DVD players, cheap prices generally mean cheap products that won't last you very long. Like I said it's quality vs low cost quantity. posted by volonteshiva |
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volonteshiva: Actually I don't. For DVD players, cheap prices generally mean cheap products that won't last you very long. The market speaks another language. posted by knn |
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knn: volonteshiva: Actually I don't. For DVD players, cheap prices generally mean cheap products that won't last you very long. The market speaks another language. yes, and I don't doubt that. Buying 2 dvd players in 2 years for the the cost of 1 dvd player that will last for 2+ years seems to make sense to alot of people. posted by volonteshiva |
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The time now is 4 December 2008, 01:42 php B.B. |